SO what kind of customer service is this!!!!

Completed

Gokhan Tunc

• July 04, 2021 10:28

I bought this software but cannot use it, it just doesn't work on macOS big sur and there's no update nothing from the developers!!! At least issue a full refund!!!

Yes 1 No

• 

  pascha45

  • July 04, 2021 11:58
  • Edited

  Hello Gokhan Tunc,

  Here you are writing in the community, a publicly accessible forum.     Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here, personal data can neither be questioned nor processed in accordance with the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be processed by the support team via your customer account by e-mail in accordance with the GDPR.
  
  Unfortunately, you have not provided any information about your purchased license, nor where you purchased your license. If the license was purchased in the Avira Online Shop, it will be displayed in your customer account at:                                                                                       https://my.avira.com/en/dashboard/home and under Subscriptions                                      https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered to the e-mail address used for the purchase and is automatically activated under this e-mail address. The software is to be installed from there. Did you follow this procedure? Unfortunately, you have not described why you cannot install it. What do you mean

  "and there is no update nothing from the developers!!!"

   

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • Or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  Based on your contract documents available there, your data can be accessed by the support team.
  Unfortunately, we do not have access to your customer account.

  Here you can find instructions on how to get a refund:
  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be pleased to help.

  Many greetings and have a nice Sunday

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