Credit card charged - but my account states I don't have a subscription
Completed
I tried to log a ticket but was informed that I couldn't log a support ticket if I don't have a subscription.
Does Avira have an online chat function so I can chat with a support person to see what is happening. I used to used Avira until 2019 when I changed to another vendor.
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Hello Jason,
Please log in to your customer account with the email address and password you used to order the license. Your subscription will be displayed with this access data. This is particularly important if several email addresses are stored in the Avira customer account. Please also check whether your email addresses are verified.
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Please log in with the email address on which the credit card charge was made. Afterwards, as a Premium customer with an active license, you can contact support directly:
https://my.avira.com/en/dashboard/support/tabs/support
or
https://support.avira.com/hc/en-us scroll down to Contact AviraIf anything is still unclear, please let us know, and we will be pleased to help.
Many greetings and have a nice Sunday
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Hello Jason,
Unfortunately, you replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.
It also states:
"You are receiving this notification because you have subscribed to post updates.
Please do not reply to this message. Email replies do not update content in the Help Centre."The "no-reply" emails will be deleted immediately and unfortunately cannot be read in the post. Exchange by e-mail cannot be used here in the community.
Please only insert answers or questions here in the fields provided so that your post can be read. Thank you for your understanding.If 2 email addresses are stored in the Avira customer account, then it is advisable to log in to Avira with both access data (with the email addresses used for the purchase and the corresponding passwords chosen by you) so that you can access your account with the correct email address - your account can be opened.
It doesn't matter if you have changed the provider, you don't want to write an email! You use it as your chosen access data to your account.Please have a look at the information, you might find a solution there:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraMany greetings and have a nice Sunday
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I am only aware of a single email address .. so I can't identify if I have used a different one at some point in the past.
As I mentioned - I can login in - I don't have an active subscription though.
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I have the similar issue:
I have purchased #1 AVIRA PRIME on 6/01/2021 at a cost of $79.99 with the Reference number 276xxxxxx.
However I do not find the download link, as it is shown I have no subscribtion whatso ever on my AVIRA account records.
Since there is no subscribtion shown on my account, I can not reach to support directly...
Lately Avira support just became a disappointment as it is not reachable to many customers, we are left to read loads of data on knowledge base without a genuine support such as direct chat !
Would you please kindly advise?
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Hello Yusuf,
The reference number has been removed for your safety.
We are sorry to hear that you have experienced difficulties with the purchase of your license.
We have neither access to your account nor to your order.
Not only that, we are a publicly accessible forum, personal data may and can neither be processed nor questioned according to the Data protection GDPR.
Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR.Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Please check your email address with which you purchased the license. If you are logged in to your customer account with this email address, the license should be displayed under https://my.avira.com/en/dashboard/subscriptions/tabs/plansIf you have paid with PayPal - has the delivery address been inserted?
To contact the support team, it is necessary that the two e-mail addresses - the one used when registering and the one used when purchasing the license - are identical.
Here is some more information, maybe a solution can be found:
Best regards
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I want to cancel the auto renewal and be refunded for this subscription. I tried everything and still cannot do it. Please help.
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Hallo Anthony,
Here you will find a description of your request:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, we will be pleased to help.
Kind regards
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