Subscribed for Prime, Money out of account yet no product - Lack of customer support

Completed

Thomas Sebecke

• August 14, 2021 05:28

Posting here to try and get an answer - Not impressed with the customer service currently.

I purchased Avira prime through my account dashboard for the deal that was shown. I went through paypal and when it re-directed me back to Avira it came up with an error page saying

Complete Your Profile
Sorry, we could not process all your data. Please verify and complete the fields below to continue with your order.

Then there is a blank page with nothing to fill out.

My Ticket Id is #657295

I am down 107.95 from my account with no product to show for it. 

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• 

  pascha45

  • August 14, 2021 06:51

  Hello Thomas,

  It is unfortunate that you are having difficulties with your PayPal order and that there is now an increased workload. Did you include your delivery address in the order? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  According to the description, certain information is missing. Unfortunately, we cannot provide any information on this, as we do not have access to your customer account.

  You have also contacted the support team and already created a ticket there.
  This is the right way to check if there are difficulties with the order or the activation of the license. From there, personal data can be exchanged via email in a GDPR-compliant way. Here in the community, no exchange by e-mail is possible, only contributions can be posted here, which of course everyone can read.

  Here, the community is a publicly accessible forum, personal data may neither be questioned nor processed here in accordance with the Data protection GDPR. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.

  We regret that we cannot provide any other information. Thank you for your understanding.

  If there is still something unclear about accessing support, please let us know, and we will be pleased to help.

  Best regards and have a nice weekend

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