l am paying but I m not suscribed. I want to know

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Permanently deleted user

• August 26, 2021 14:08

If you tell me that I don’t have a license why you still recived my payment. Please give me an explanation. I need to tallk with sb please

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• 

  pascha45

  • August 26, 2021 15:14

  Hello Lucia,

  It would be very helpful if you could write your request in one post so that the overview of your questions remains manageable. Thank you for your understanding.
  If the license is not displayed in your customer account, please check your e-mail address that was used with the 1st order of the license.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us     scroll down to Contact Avira

  Please log in to your customer account with the email address you used to order the license. You will find your license under this email address. You did not indicate that you paid with PayPal, then it could be an email address used by PayPal that should be used. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  You are writing here in the community, a publicly accessible forum, personal data may neither be processed nor questioned here in accordance with the GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. We do not have access to your customer account. Thank you for your understanding.

  Please have a look at the information, maybe you will find a solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Best regards

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