refund

Completed

Permanently deleted user

• September 07, 2021 10:06

does any one know how you get your money back from these clowns, none of the links work £85.99 from my bank for nothing, not even a thank you for your purchase.

I have no link to install prime package! so I have no active subscription and can't contact support for help.

 

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• 

  pascha45

  • September 07, 2021 11:34

  Hello Robert,

  As already described, you previously had 2 email addresses, now you have 3 email addresses stored in your Avira customer account.

  Log in with the one you used to order the license. Did you order via the App Store? Or have you forgotten your email addresses? Do you have an Apple customer account?
  You have also contacted the support-team! Everyone you've reported your problem - they all answered you.

  Please read the answers and try to complete the instructions so that you can see your license.
  See your requests, which we have already answered.

  https://support.avira.com/hc/de/community/posts/4406713160209-refund- 

  See the 3rd and 4th post:

  https://support.avira.com/hc/en-us/community/posts/4404916808849--Contact-Us-Here-not-working?page=1#community_comment_4406732827793

  Again, we are sorry for your inconvenience, but you can correct it yourself with your documentation and your registration.

  Kind regards

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• 

  Permanently deleted user

  • October 08, 2021 22:01

  Paid for a upgrade to Avira prime. Took my money okay but can’t access the upgrade

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• 

  pascha45

  • October 09, 2021 06:36

  Hello Leeanne,

  Avira Prime is not activated under the email address you used here.

  Please log in to your customer account with the email address you used to purchase the Prime version. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. Thank you for your understanding.

  If you are logged in with the correct email address, the purchased Prime license will also be displayed and can be installed from there, see under:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Here are the instructions for installing the Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be pleased to help.

  Many greetings and have a nice weekend

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