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I want to cancel my subscription

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7 comments

  • Avatar
    pascha45

    Hello Mohammad,

    Unfortunately, we cannot do this for you, only the licensee himself can do this. Below you will find detailed instructions on how you can initiate this yourself from your customer account.

    Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

    If something is still unclear, please let us know and describe the exact procedure for your refund. Only with precise information it is possible for us to give you concrete instructions. Thank you for your understanding.

    Best regards

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  • Avatar
    Permanently deleted user

    I would like to cancel my subscription and a refund.

    0
  • Avatar
    Kelly Weir

    I would like to cancel my subscription and get a refund please; I had not realised only the school administrator could enable security software. 

    Thankyou in advance.

    Kelly 

    0
  • Avatar
    pascha45

    Hello Kelly,

    You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

    Here you can find instructions on how to cancel:
    Cancel your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

    And here are the instructions for the refund
    Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

    Unfortunately, we don't have access to your account and can't request a cancellation or refund for you, we don't have the authorization to do so.

    If there is anything unclear, please let us know, we are pleased to help.

    Best regards

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  • Avatar
    Lee Henley

    Cancel my subscription #3xxxxxxx8

    -1
  • Avatar
    Lee Henley

    Thank you. Am going in a different direction.

    0
  • Avatar
    pascha45

    Hello Lee,

    We have removed your personal data from your license for your own safety.

    You are writing here in a public forum, we have neither access to your customer account nor the authorization to cancel your subscription. Unfortunately, we cannot cancel your license.

    Below you will find the instructions for cancelling your subscription:
    Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

    If anything is still unclear, please let us know, we will be pleased to help.

    Kind regards

    0

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