disabel subscription

Completed

Permanently deleted user

September 17, 2021 12:18

hi,

I wish to disabel online purchased Antivirus Pro nr. 29xxxxxxx, version 1.1.5422911. I do not agree future charging av my credit card. The subscription is not ACTIVE !!! on my account.

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Comments

3 comments

pascha45

September 17, 2021 14:45
Hello Roxana,

Your order data has been removed for your protection.

Please log in to the Avira Antivirus Pro version under the number and version specified in your customer account (2 email addresses).
Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.
The runtime of a license is independent of the installation!
In your customer account you can set the automatic renewal according to your wishes, see
How do I disable or enable Automatic License Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

In your customer account, you can contact the support and also clarify your agreement to future charges.
The following information may help you find a solution:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

We do not have access to your account here in the community, only the support team can do this.
If something is still unclear, please let us know, and we will be happy to help.

Best regards and have a nice weekend
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Russell Fernando

September 17, 2021 23:55
please contact me back asap- you guys have suspended my subscription the settings on my PC virus scan prompts me to buy membership again! very spastic? don't you think?

I paid full subscription fee and it expires next year July! please contact me or fix this asap

Your reference number: 281xxxxxx

russell fernando
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pascha45

September 18, 2021 09:01
Hello Russell,

For your safety, we have removed the reference number of your subscription. Please do not post any order data in a public forum.

You are writing here in a publicly accessible forum, personal data can neither be questioned nor processed here in accordance with the data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.
Premium customers with a valid license can contact the support team directly:
https://my.avira.com/en/dashboard/support/tabs/support

Unfortunately, it is not possible to call back from a publicly accessible forum, and we do not have access to your customer account and your data.

Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Please log in to your customer account at Avira with this address of the order, then your license will be displayed in your customer account at:

https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

You should be able to make all settings from there. Unfortunately, we cannot adjust anything in your account for you. Thank you for your understanding.

Many greetings and have a nice weekend
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