Avira Prime not installed
Completed
I just renewed my Avira Prime security but only have Avira free on my computer
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Hello Michelle,
We are sorry for the inconvenience caused by the installation of your Prime license.
Unfortunately, with the information provided to us, we are unable to get a clear picture of your installation. You don't seem to have connected to your license.
- Which OS do you have installed? (Version, number, all updates)
- How did you proceed with the installation? (Exact procedure)
- Do you get an error message?
- Did you renew the entire Prime version or only Prime Security?
- Was the version actively working as a Prime version before the renewal?
Below you will find instructions for installing Prime. Did you follow these instructions?
With the answers and precise information, we will try to assist you with concrete details.
Many greetings and a nice weekend
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changed from pro to prime, installation did not work, getting confusing messages
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can someone help me?
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Hello Ljubomir,
Unfortunately, we can't get a picture of your issue without exact information.
Here are the Avira Community Guidelines, see "How to create a post":
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraPremium customers, logged in with a valid license can contact the support team directly from the customer account under "Support".
Here you can find the instructions for installing the Prime version:
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know with precise details, and we will be pleased to help.
Many greetings and have a nice weekend
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