AVIRA has debited to my credit card without my consent . The sum is 44.95e on the 24th September 2021

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Permanently deleted user

• October 13, 2021 19:49

To whom it may concern

I realised that AVIRA.COM has debited  the sum of 44.95e on the 24th of September 2021 

You did not even adress  the bill in regard to this debit, which I think for a reputed Company like AVIRA  to make mistake in this manner is unbelievable.

I used to be a client for few years back and not any more.

I do not use any of your products in my computeur for the last two years.

Please make arrangements to reimburse this amout without any delay.

Thank you for your reply and atention.

With my kind regards

Lalani FAURE

Yes 1 No

• 

  pascha45

  • October 14, 2021 07:29
  • Edited

  Hello Lalani,

  Please log in to your Avira customer account with the email address you used to order the license.

  You have 3 email addresses stored in your Avira customer account. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  If you are logged in with the correct email address, the license will also be displayed on the invoice with the invoice number.

  https://support.avira.com/hc/en-us/articles/360002273178-Request-an-Avira-invoice 

  We cannot make a refund, we have no authority to do so, only the holder of the license can do that.
  You have already contacted the support team several times about your licenses. Once again, here, you will find the instructions for deactivating the automatic license renewal.
  How do I disable or enable Automatic License Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here the community is a publicly accessible forum, personal data cannot and may not be questioned or processed here according to the Data protection GDPR. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR:

  https://my.avira.com/en/dashboard/support/tabs/support 

  You have already been in contact with the support team, please stay in your already created tickets, we do not have access to your customer account here.

  Please have a look at the information, maybe you will find a solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we cannot give you any information about your licenses from here, the publicly accessible forum, but the support team is at your disposal. 

  Kind regards

  Yes 0 No

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