customer service phone number

Completed

marycf

• October 15, 2021 18:11

i need customer service phone number--   mary fielding  ( e-mail at  E-mail address removed )

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• 

  pascha45

  • October 25, 2021 07:29

  Hello Mary,

  We have removed your email address for your protection. Please never leave an email address in a publicly accessible forum.

  Premium customers with an active licence can contact the support team directly, by email or phone:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us

  If anything is still unclear, please let us know, and we'll be happy to help.

  Many greetings

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• 

  Chris Witthoft

  • March 22, 2022 15:22

  How can one contact you when the customer service phone number is not available for anyone w/o a license key to contact you you? I ordered and paid for the Avira Prime for 5 devices and have not yet received the key for downloading and activating my software . And since the customer service is ONLY for people with an active license, I cannot reach you. For crying out loud, I have an account that I log into and still cannot reach you because my license is still not active!

  Yes 1 No
• 

  pascha45

  • March 22, 2022 17:43

  Hello Chris,

  It is unfortunate that you are having trouble with your license.
  Have you read the instructions on how to install your license?

  An activation code has not been provided for a long time.
  Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under this email address.

  Please log in to your customer account with the email address and a password of your choice for this license, with which you ordered the license. After that, your license will be displayed at

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  and can be installed directly from there. If it is not displayed there, your access data is not correct.

  Here you can find installation instructions for your Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  As a correctly registered Prime customer you can contact the support team directly from the customer center under "Support". You will also be offered the following way with correct registration to the support team

  • https://my.avira.com/en/dashboard/support/tabs/suppor
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  With a correct login (the email address you used when ordering and the password you chose) you can contact the support for Premium customers directly.

  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards

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• 

  JOHANNA JOHN

  • February 17, 2024 17:40

  "My subscription to Avira Prime has been paid for on TRANSACTION ID 4xxxxxxx3 "

  so why are you sending me messageses saying that I have no current subscription?

   

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• 

  pascha45

  • February 18, 2024 08:26

  Hello Johanna,

  We have removed your subscription access data for your security.  Please never post the reference number for your subscription, i.e. your subscription access data, in this publicly accessible forum Avira Community.

  You are writing in a publicly accessible forum. We do not have access to your customer account and your subscription. No current Avira subscription is activated for the e-mail address you have used for this thread. Please check the e-mail addresses stored in your Avira customer account.
  Your purchased subscription will only be displayed in your Avira customer account with the access data you used when ordering.
  The digital assistant Mark also draws your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  Please check your e-mail addresses in your Avira customer account.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is stored in your customer account and automatically activated under this account.
  Unfortunately, questions about your licence or payment processing can only be processed by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. GDPR-compliant.

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines: "How to create a post"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding. 

  Kind regards and have a nice Sunday

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