duplicate purchase of Avira cover

Completed

Permanently deleted user

• October 18, 2021 11:47

We have a 5 user Avira account for £85.99 per yr.  This is all we require.

Without realising this fact I purchased a single user cover for £38.99 per annum and this was automatically renewed this year.

I need the single user account cancelled but cannot get any response from Avira.  Phone line is always too busy even after 30 minute wait?  Online help should have a live chat line!

How can I proceed?

Yes 0 No

• 

  pascha45

  • October 18, 2021 12:49

  Hello David,

  Here the community is a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. We have no access to your customer account from here. Thank you for your understanding.

  Please have a look at the information, maybe there is already a solution for you:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us    scroll down ⇒ Contact Avira

  If anything is still unclear, please let us know, we are pleased to help.

  Best regards

  Yes 0 No

Please sign in to leave a comment.