Your product no longer accepts manual key file installation

Completed

Rafael Ramos

• October 21, 2021 20:15

I just bought a software and I cant activate it because i get the error from avira that says "your product no longer accepts manual key file installation. Go to my.avira.com to manage your licences.

Please help me or refund me the money that I paid for the software ! 

Thanks,

Rafael Ramos

Yes 0 No

• 

  pascha45

  • October 21, 2021 20:53

  Hello Rafael,

  Unfortunately, you did not specify where you purchased which Avira license.
  If you have purchased it in the Avira Online Shop, it will be displayed activated in your customer account at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and can be installed directly from there.
  Log in to your customer account with the email address you used to purchase the license. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. You do not need a code for activation.

  Below you will find instructions for the installation:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please describe your procedure and the purchase to us, we will be happy to help.

  Many greetings

  Yes 0 No
• 

  pascha45

  • October 26, 2021 09:52

  Hello Rafael,

  Unfortunately, you replied with a "no-reply" email. This is a notification email that only serves to inform you of a new comment in your post.

  It also states:

  "You are receiving this notification because you have subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Centre".

  The "no-reply" emails will be deleted immediately and, unfortunately, you will not be able to read them in the post.

  If you log in to your customer account with the e-mail address you used when ordering, your licence will be displayed under Subscriptions and can be installed from there, already activated.

  Once again, you have 4 e-mail addresses stored in your Avira customer account. Your subscription is not blocked by anything and can be used by you, as long as you log in correctly: with the verified email address used when ordering.

  Unfortunately, you did not answer our questions. Please check your email address to see if it is verified.

  If anything is still unclear, please let us know, and we will be pleased to help.

  Best regards

  Yes 0 No

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