you sent my product key to wrong email

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Reda Ali

• October 27, 2021 01:35

you sent my product key to wrong email

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• 

  pascha45

  • October 27, 2021 05:31

  Hello Reda,

  Unfortunately, we cannot understand your request.
  We regret that it is not possible to provide guidance on your request without more detailed information.

  A product key is no longer available. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Please log in to your customer account with the email address you used when purchasing the licence. You have  4  e-mail addresses stored in your Avira customer account. If you have used the correct email address when ordering, your licence will be displayed in your customer account and can be installed from there: https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  See also the illustrated instructions:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here the community is a publicly accessible forum, personal data may and can neither be questioned nor answered here according to the Data protection GDPR. Questions about your licence or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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