Refund

Completed

Permanently deleted user

• October 28, 2021 13:48

I am Carroll Reese at verizon.net  My charge account was charged $61.47 0n October 27.

I do not use the computer (vista) anymore.  I do not need avira. for a computer that has been shutdown.

Please refund my charge card the $61.47 charge.

Send me email that this has been taken of.

I tried phoning you but did not eve get to talk with operator.

Yes 0 No

• 

  pascha45

  • November 08, 2021 16:01

  Hello Carroll,

  Please log in to your Avira account with the email address you used to order the license.
  Under Subscriptions, you will see your license
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  From there you can contact the support:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  The community is a publicly accessible forum, personal data may and can neither be questioned nor processed here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Have a look at the information, maybe you will already find a solution:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We cannot initiate a refund for you nor email you to confirm.

  If something is still unclear, the support team will help you.

  Kind regards

  Yes 0 No

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