Payment without subscription

Completed

Permanently deleted user

• November 02, 2021 17:00

I got a payment from Avira for "Internet security" on my credit card while I have not purchased any service in the last years, I didn't buy it by mistake because I don't have anything active but the free security as it results from my two accounts.

How is this possible and how can I get a refund?

Thank you.

Yes 0 No

• 

  pascha45

  • November 03, 2021 09:24
  • Edited

  Hello Paride,

  Please log in to your customer account with the email address you used to order the license. You have 2 e-mail accounts in your Avíra customer account.

  Please have a look at the information, maybe you will find a solution there.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be happy to help.

  Many greetings

  Note: We have just seen that you have already contacted support and created a ticket there.

  Yes 0 No
• 

  Permanently deleted user

  • November 03, 2021 10:58

  Hi, I checked both the accounts and neither has an active service or has a notification of payment in the last two years, but Avira still send me payments on my credit card.

  I can't request a refund through your instructions because I don't have a premium account.

  So please give me solid instructions how to deal with this ugly incovenience, I hope to receive good news soon otherwise I will move my complain in other serious places.

  Kind regards

  Yes 0 No
• 

  pascha45

  • November 04, 2021 14:24

  Hello Paride,

  You have also contacted the support team, already created a ticket there, and also already received a clarifying answer to your question about the license.

  If you have any further questions, we would ask you to stay in contact with the support. Thank you for your understanding

  Kind regards

  Yes 0 No

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