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Ada Lidia espinal hernandez

• November 14, 2021 20:02

Can someone take my purcahse code and tell me how or where to log in at to installed it on my computer i signed in with a my personal email address but soince i have a few i cant find which was used to regiter last night

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• 

  pascha45

  • November 15, 2021 07:38
  • Edited

  Hello Ada Lidia,

  We have already informed you that we do not have access to your customer account.
  Sorry, but we cannot tell you which email address you used to place your order.
  You can find out about your registered customer accounts yourself in the Avira customer account, unfortunately we do not have access to it. Unfortunately, we also do not have access to a voucher code.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.

  Here you can find instructions for the installation:

  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Best regards

  Note: You have already contacted the support team.

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