double charge

Completed

Rene Andrey

• November 24, 2021 08:32

you seem to have a habit to double charge, I read in the comunity

i wont accept this; refund me for your blatant dishonesty

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• 

  pascha45

  • November 24, 2021 09:25

  Hello Rene,

  If something is paid twice, please check your bank transfers and the reference numbers of the respective debits. Above all, check your email addresses in your Avira customer account, under which email address your subscriptions are activated. There you will see your licenses - each under the order email with the appropriate password.

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically registered under this email address.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Please have a look at the information, maybe you will find a solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, we cannot make a refund for you, we are not authorized to do so, we do not have any data and only the owner of the license can initiate this.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

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