Payment sent but not upgraded

Completed

Permanently deleted user

• December 16, 2021 17:12

i paid for a month of pro but it didnt work, my account has it taken out of and yet i cant access it, i found the same post but found it impossible to find a contact email which is what the instructions was

Yes 1 No

• 

  pascha45

  • December 23, 2021 18:09

  Hello cali,

  Please log in to your account with the email address you used to order the license.

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  With your access data logged in, your license will be shown to you
  and as a Premium customer, you can contact the support team directly.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  Here you will find instructions on how to install your Pro version:

  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Merry Christmas, all the best for the coming year and stay healthy.

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