License

Completed

Maryam Tahmasi

• January 15, 2022 12:23

Hi

i buy new license but it is not work !!

why

 

Yes 0 No

• 

  pascha45

  • January 15, 2022 14:30

  Hello Maryam,

  
  Below you can find the Avira Community Guidelines  ⇒ How to create a post:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
  With the information provided to us, we are unfortunately unable to form a picture of your question.

  You are posting here in a public forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  We have seen that you have also contacted the support team, have already created tickets there, and have already received answers.

  To avoid duplicate processing, it would make sense to contact the support team further in the ticket you created.
  There you can describe what does not work with your installation and especially how you proceeded with the installation.
  Unfortunately, we do not have access to your customer account or your installation, this can only be handled by the support team in accordance with GDPR. Thank you for your understanding.

  Many greetings and have a nice weekend

  Yes 0 No

Please sign in to leave a comment.