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SueAnn Randolph

• February 17, 2022 02:57

I have no idea what this program is doing on my computer. I haven't made a payment to you since 2021.All of a sudden you appear on my computer. I want it off I can't find anyway to delete my account and you are not listed in my control panel so I have no idea what is going on but I WANT THIS REMOVED FROM MY COMPUTER ASP

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• 

  pascha45

  • February 17, 2022 06:58

  Hello SueAnn,

  You ordered and purchased the subscription, probably you did not cancel it and did not deactivate the automatic contract renewal.
  Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  You have already contacted the support.
  Even if you do not use the program (this is not a cancellation), the subscription will continue without cancellation. 

  We in the community do not have access to your customer account. Only you as the owner of the license can cancel it. Please have a look at the information, there you will find a solution to cancel your license:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a public forum, personal data can and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Many greetings

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