Avira Prime Subcription
Completed
I have received an email regarding payment for this service, however I have never used Avira Prime. I am a free user only
My account currently has no "active subscriptions".
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Hello Allan,
You have 2 email addresses stored in your Avira customer account. Please log in to your Avira customer account with the email address you used to order the subscription, then the license will be displayed under Subscriptions:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If no subscription is displayed there, the access data is not correct.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Please have a look at the information, maybe you will find a solution:
If something is still unclear, please let us know, we are pleased to help.
Kind regards
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