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Hello Andrew,
With the information you have provided, we are unable to understand your request.
Please take a look at the community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraCustomers with a valid license can contact the support team, for the Free version this connection is not possible.
What do you mean by "Can't pay"?Here the community is an user2user forum, here everyone can answer who knows a solution. Maybe there is a member in the community who knows your problem and can tell you a way to fix it?
If something is still unclear, please let us know, we will be pleased to help.
Greetings and have a nice weekend
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