avira not working

Completed

Doris Edwards

• March 02, 2022 15:26

 avira  keeps saying "we are having a problem & will get back to you" I'm not happy about this as what I have is not a free down load, I paid £85 for this?

Please get this sorted out A.S.A.P

sincerely Miss. D. Edwards

Yes 0 No

• 

  pascha45

  • March 02, 2022 18:56
  • Edited

  Hello Doris,

  We are sorry to hear that you are having trouble installing your license.
  Often this message occurs when something is not saved correctly in the download of the installation data.
  As a first step, we recommend you to repair the installation

  How do I repair my Avira Antivirus? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the problem is not solved, please perform an uninstallation:

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira
   
  And after a restart
  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If there is no change, as a Premium customer with a valid license you can contact the support team directly. 

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  From there your installation can be checked, which we cannot do here, from the public forum. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

  Note:
  We have just seen, you have already contacted the support.

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