I have been experiencing with the Avira Password Manage.

Completed

Rizwan Abbasi

• June 06, 2026 10:53

I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with the Avira Password Manager. It appears that the application does not function properly without the use of a VPN. Initially, it was operating smoothly, but for the past few weeks, I have encountered difficulties. When I attempt to log in to the extension on Chrome, I am repeatedly redirected to the login page, and it fails to authenticate unless I am connected to a VPN.

 

I would greatly appreciate it if you could look into this matter at your earliest convenience.

 

Thank you for your attention to this issue.

 

Best regards,

 

Yes 0 No

• 

  pascha45

  • June 06, 2026 15:33

  Hello Rizwan,

  You are posting here in the Avira Community, a publicly accessible forum, a user-to-user forum.

  Unfortunately, you have not provided any details regarding the version of Avira you have installed (whether you are using the free version of Avira or have purchased an Avira licence – please always include the current version number!). Furthermore, we have no information regarding your operating system or the current update version.

  Below you will find the Avira Community Guidelines, which are available to every Avira customer or user of Avira software.

  https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines 

   

  Please refer to the note from AVIRA in the Avira Community Guidelines: 
  "The Avira Community is not a way to contact our support team directly!"

  See:  ‘How do I create a post? ⇒ Details matter!’ 

  Premium customers with a valid Avira licence and correct registration can contact the Avira Support Team directly from their Avira customer account under ‘SUPPORT’; via email, support chat and (in some cases) telephone.

  Your: ‘I would greatly appreciate it if you could look into this matter at your earliest convenience.’ This is not possible from here, the publicly accessible Avira Community. This can only be carried out by Avira Support after your purchased licence has been correctly registered in accordance with the GDPR.

  Avira is subject to the strict requirements of the General Data Protection Regulation (GDPR). Questions regarding your Avira subscription or your Avira installation can only be answered by Avira Support via your Avira customer account in accordance with the GDPR via email. Thank you for your understanding.

  If anything remains unclear, please let us know; we’re happy to help.

  Best regards

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• 

  pascha45

  • June 08, 2026 08:34
  • Edited

  For your information!

  It would be very helpful to provide meaningful information here in the forum regarding questions about licensing or installing Avira products so that readers of the Avira Community can get an idea of the question submitted.

  See the Avira notes, the Avira Community guidelines available to all readers:

  ‘’The Avira Community is not a direct support channel" !

  
  Here are the Avira Community guidelines, which are available to every customer and user:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  See: How to create a post?  ⇒ Details matter !

  Have you read the instructions for installing the purchased Avira licence?

  • Do you own a free or Pro version?
  • Which device are you experiencing issues on?
  • Which product version do you own?
  • Which operating system are you using?
  • What have you tried so far to solve the problem?

  How have you proceeded to resolve your issue/question so far?

  Please submit meaningful and accurate enquiries. Thank you for your understanding.

  Yes 0 No

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