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Hello David,
You are posting here in the Avira Community, a publicly accessible forum – a user-to-user forum.
Unfortunately, you have not provided any meaningful details about the version of Avira you have installed or your operating system. You are not posting here on the Avira Support!
Your request cannot be processed without information about your installed Avira product:- Detailed information about your operating system, including the current installation number of the latest update.
- The exact name of the Avira software you are using, along with the currently installed version number of the latest update.
The required information is described for every Avira customer or user in the Avira Community Guidelines.
Please refer to the note from AVIRA available to you in the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
"The Avira Community is not a way to contact our support team directly!"
See: “How to create a post? ⇒ Details matter!”
Premium customers with a valid Avira licence and who are logged in correctly can contact the Avira Support Team directly from their Avira customer account under “SUPPORT”; via email, support chat and (in some cases) telephone.
Avira is subject to the strict requirements of the General Data Protection Regulation (GDPR). Questions regarding your Avira subscription or your Avira installation can only be answered by Avira Support via your Avira customer account by email, in compliance with the GDPR. Thank you for your understanding.
If anything is still unclear, please let us know – we’re happy to help.
Kind regards
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For your information!
It would be very helpful to provide meaningful information here in the forum regarding questions about licensing or installing Avira products so that readers of the Avira Community can get an idea of the question submitted.
- See the Avira notes, the Avira Community guidelines available to all readers:
"The Avira Community is not a direct support channel" !
Here are the Avira Community guidelines, which are available to every customer and user:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
See: How to create a post? ⇒ Details matter !
Have you read and followed the installation instructions for the Avira software?
- Do you have the free version or the paid version?
- On which device are the problems occurring?
- Which Avira product version do you have? (Currently installed version number)
- Which operating system are you using? (Currently installed update/build number)
- What have you tried so far to resolve the issue?
How have you proceeded to resolve your issue/question so far?
Please submit meaningful and accurate enquiries. Thank you for your understanding.
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