subscription

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ALBERTO MONACO

• March 29, 2022 13:15

My subscription expires on April 16, 2022 and I do not intend to renew it.

On March 22, 2022 (25 days before) it was withdrawn from my current account €.189.95 for automatic (RIF. 326xxxxxx)renewal for another two years.

I request that I be refunded € .189.95 and credited to my current account

Alberto Monaco

 

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• 

  pascha45

  • March 29, 2022 14:48
  • Edited

  Hello Alberto,

   We have removed your license data for your safety.

  It is unfortunate that you are having trouble renewing your license.
  Below you will find a description of the automatic license renewal process

  What is the Avira automatic license renewal and why should I use it? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a public forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly from the customer account under "Support". Many thanks for your understanding.

  From here, the publicly accessible community, we have no access to your customer account.

  Below you will find instructions on how to cancel your license and get a refund:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we are pleased to help.

  Best regards

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