atomatic renewal

Completed

Permanently deleted user

• March 29, 2022 22:18

I was charged a renewal to a service I did not ask for.  I apparently have a premium solution status, a customer ID #, a Plan # and a Date I was charged.  The customer service phone number is not in service and I logged into the Avira website and says I don't have a subscription!!! Help me to cancel and not get charged again!  Perhaps you can explain what I am recieving for my $179????

Vicki Feilzer

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• 

  pascha45

  • March 30, 2022 06:16

  Hello Vicki,

  Probably the automatic contract renewal was active in your settings.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  We are a public forum, we do not have access to your customer account and cannot tell you which license you have renewed. You can find out by contacting support. In your account, you can contact the support team directly under "Support".

  Please check your settings, in the following post your problem is described in more detail and how you can proceed: 

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Kind regards

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