App whitelist not working

Completed

Permanently deleted user

• April 02, 2022 10:13

Hello! I ran into an unpleasant problem: I add the folder with the installed application to the exceptions, but Avira still deletes its contents. That is, the contents of the C:/Program Files/Application folder are deleted despite the fact that this path is in the exceptions. What am I doing wrong?

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• 

  pascha45

  • April 02, 2022 10:48

  Hello Dave,

  Did you follow these instructions?

  How do I exclude files or processes from scanning? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, you did not tell us your installed OS, nor the Avira version.

  Premium customers with a valid license can contact the support team directly, from there is access to your customer account and to your concerns with the installation. Either directly from your customer account under "Support", but also under

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  From here, the Avira Community, we unfortunately have no access to your customer account, we are a public forum.

  If there is anything unclear, please let us know, we will be pleased to help.

  Kind regards and have a nice weekend

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