unable to cancel subscription

Completed

Pravat Pradhan

• June 05, 2022 12:12

I am unable to complete canceling the subscription. The page always opens incomplete or redirect me something else. Can you wither cancel it considering my comment here as a request or guide me how to cancel?

Yes 0 No

• 

  pascha45

  • June 05, 2022 13:49

  Hello Pravat,

  Unfortunately, we cannot get an idea of the description you have given us.
  If the cancellation instructions are not displayed correctly, you should check your access data. If you have correct access data, the cancellation instructions will be open, and you should be able to deactivate the automatic licence renewal in your customer account.

  Here you will find instructions on how to cancel your license:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira
  If you follow the instructions exactly, you should be able to cancel your license correctly, as described there.

  If something is still unclear, please let us know with precise details, we will be pleased to help.

  Many greetings and have a nice weekend

  Yes 0 No
• 

  Alberta Torres

  • March 27, 2024 20:56

  I cannot cancel my Avira subscription with your instructions because when I sign on it shiws I have no active subscription, nevertheless, I am being charged monthly.

  Yes 0 No
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  pascha45

  • March 28, 2024 14:49

  Hello Alberta,

  You are writing here in the Avira Community, a public forum. Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. by e-mail in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.  See the Avira Community Guidelines. 
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  The digital assistant Mark drew your attention to this in particular: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  Without correct registration with the purchased Avira licence, no request can be answered satisfactorily in the chat.

  Please log in to your customer account with the email address you used to purchase the licence. Your purchased licence will then be displayed, and you can cancel your purchased monthly licence. Thank you for your understanding.

  Kind regards

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