Get a Refund

Completed

Debbi Ritchie

• July 06, 2022 16:32

I just canceled my subscription.  Now how do I get a refund?  I see that you already charged my PayPal account!  Please refund my $99 ASAP

 

Yes 0 No

• 

  pascha45

  • July 06, 2022 17:09

  Hello Debbi,

  You are writing here in a publicly accessible forum. Unfortunately, we do not have access to your customer account and your installation.
  Premium customers with a valid license can contact the support team directly from the customer account under "Support", also under

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  We cannot initiate a refund for you, we are not authorized to do so here in the public forum, only the owner of the license can do that.
   
  You are posting here in a public forum, personal data cannot and must not be questioned or answered in this forum according to the General Data Protection Regulation (GDPR). Unfortunately, questions about the license or payment processing can only be contacted by the support team via your customer account directly under "Support" by e-mail and processed in accordance with the GDPR. Thank you for your understanding.

  Please have a look at the information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings

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