Scan and VPN
Completed
When the scan is finished and you select repair it ask you to turn off Microsoft Edge app or skip. Edge is my browser and already off. what does this mean ?
When I turn the VPN on Widows creates another Network Connection and I lose my connection to the internet. If I disable Network connection I lose VPN.
How does configure Avira properly on Win 10 ?
And they they keep making it easier, for who the robot ?
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Hi Sean,
Unfortunately, we can't make a picture of your issue with the information we've been given.
Here you can find Community Guidelines, see "How to create a Post?"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraPremium customers with a valid license and correct registration can contact the support team directly from the customer account under "Support".
And here is the answer to your question:
And they they keep making it easier, for who the robot ?
Your question about the robot is the possibility to contact the support team via chat. If there is no member of staff available immediately, a ticket will be created for you, and you will be contacted by the support team. The connection via chat (robot) saves long waiting times and a ticket is created for you if contact is not possible immediately, to then contact you via email in accordance with GDPR. It is an additional service to customer contact.
We do not have access to your customer account from here, the publicly accessible forum. Therefore, it would make sense for you to contact the support directly to exchange the data necessary to answer your request.
Here are some more ways to contact support:- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down to Contact Avira
Thank you for your understanding.
If something is still unclear, please let us know, we will be pleased to help.Best regards and have a nice weekend
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