I feel like making a video to show how it’s so difficult to get hold of any customer service. I

Completed

A Abdul

• August 10, 2022 14:55

I am on the +44 808 501 5123 call now waiting and waiting but, i followed the instructions to getting support, funny enough I am being sold a product to be able to access quicker and normal access to customer service, the option after it is this forum, hence why I am posting this! The phone number I called I got it from Google, not even the website. Go try follow their “ support/contact/ customer service “ links to see where they all lead to. Normally other companies take you a page detailed with contact information and some even livechat and direct built in message sending space. Absolutely ridiculous and highly irritating, specially when there is subsection that costs £85 is involved.

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• 

  pascha45

  • August 11, 2022 11:43

  Hello A Abdul,

  You are posting in a public forum, we do not have access to your account.
  Here you can find the community guidelines, see: "How to create a post?"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  As you have a cost of £85 you must have purchased a license.
  Please log in to your customer account with the access data (e-mail address and the password you have chosen) with which you have previously purchased the Avira product.
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. If the subscription is not displayed, the access data is incorrect.

  Questions about the license or the payment process can only be answered by the support team via your customer account by email in accordance with GDPR.
  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "Support",  just so by e-mail, chat or phone at 
  https://my.avira.com/en/dashboard/support/tabs/support

  With the correct access data registered, contact is quite possible, there are sometimes waiting times, but the support team will contact the correctly registered Premium customers as soon as possible.
  Once again, here in the publicly accessible community, a forum, no personal data can or may be processed in accordance with the GDPR.
  Thank you for your understanding.

  Kind regards

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• 

  A Abdul

  • August 11, 2022 13:31

  pascha45, I am very much aware of where I made the post, it’s public support forum etc.

  I know to follow web instructions and very familiar and know to navigate, that being said, my account gives no way to contact customer service directly via email etc

  Wait, please try if you send me their email for contacting customer support. Would appreciate, I just want to get over with this… and close it

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  A Abdul

  • August 11, 2022 13:38

  I can click support and follow through their website page, but I don’t get option I am looking for; the typical contact us page/or similar….I am taking time out to write all this and it’s piss take…

  As easy as it is for me to do this post here, why can’t it be easier to contact customer support.

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