My Ipsec traffic is blocked and deleting cookies. the program doesn't delete if you do a second scan.

Completed

Desrae Ukena

• August 18, 2022 00:43

same thing happened yesterday.

can you assist today?

its thurs 18th Aug 10.42am Melbourne australia

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• 

  pascha45

  • August 18, 2022 06:22

  Hello Desrae Ukena,

  We have noticed that you have also contacted support and have already created several tickets there today. 
  You are writing here in the community, unfortunately we do not have access to your customer account and your installation.
  Here you can find the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We do not have any information about your installation, neither the OS nor the Avira version. With the information provided to us, we unfortunately cannot get a picture of your issue. The support team can access your data. 
  You will receive further information from the support team in your self-created tickets. From there, the check can be carried out and then commented on with you via email in accordance with GDPR. Unfortunately, this is not possible here in the Community. Thank you for your understanding.

  Kind regards

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