can't load software

Completed

Robert Karpman

• August 20, 2022 19:36

I have mac catalina and only the avira scan appears in the privacy not security helper

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• 

  pascha45

  • August 21, 2022 12:23
  • Edited

  Hello Robert,

  You are writing here in the community, a publicly accessible forum. Unfortunately, we do not have access to your account or your installation. We have neither an exact description of your OS (version number with updates) nor of the Avira version you purchased.

  Here you can find the Avira Community Guidelines, see: "How to create a Post?"
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have 2 e-mail addresses in your account. Please check if both are verified by you and log in to your customer account with your access data (e-mail address and the password you have chosen) with which you previously ordered the subscription.
  Did you follow these instructions? See:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence can contact the support team directly from their customer account under "Support". From there, the support team can access your account and your installation.

  Many greetings and have a nice Sunday

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