Subscription

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Permanently deleted user

• August 22, 2022 01:57

I have followed the instructions for canceling a subscription. When I click on Subscriptions in the left-hand menu, I do not get the same thing that is shown in the instructions.HereiswhatIsee.Sorry.the.keyboard.will.not.space.

So. I cannot get to the place where you cancel subscriptions. I only have a free version so cannot use support. I have deleted Avira from my Applications and have searched my hard drive for any Avira entries and there are none. Yet, I can still open the page you see above without any password or anything. Avira also pops up when I'm trying to log in to sites that are on my password list. How can I stop this activity? I do not want this product operating on my computer. I have also deleted the app from my iphone.

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• 

  pascha45

  • August 22, 2022 08:08

  Hello Susan, 

  please read our article from 08/08/2022 carefully:

  https://support.avira.com/hc/de/community/posts/8241129619601-subscription-cancellation 

  There, you have already been told exactly that you have  3  e-mail addresses stored in your customer account. 
  Once again: Log in to your customer account with your access data (e-mail address and the password you have chosen) with which you previously ordered the license. This is the only way to display the licence you have purchased in your customer account, and the only way to cancel the licence you have ordered.

  You write:

  "I have followed the instructions for cancelling a subscription."

  Unfortunately, you have not followed the instructions provided by us.
  You have inserted a customer account copy here, with which the subscription was not ordered. This means that the license cannot be displayed.

  Here you will find further instructions:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  There, it is also described that a contract is not terminated just because it is no longer installed.

  Many greetings

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