problems with full system virus scan
Completed
For years, maybe decades, the Avira antivirus software would take hours to do a full system scan. Then, maybe a month ago, it started taking at most maybe 30 minutes. Also the onscreen display changed for a white rectangular area showing what was going on to a completely black are with details shown in white. I gave trouble believing that the scan time has been so dramatically reduced. Has it or do I need to reinstall the software?
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Hello Kenneth,
You have already contacted support several times, created tickets and received instructions from them several times to check your installation.
You are now asking here in the community, a publicly accessible forum, for a new installation: "Is that the case or do I have to reinstall the software?"Unfortunately, we do not have access to your customer account or even your installation here in the public forum.
Here you can find the Avira community guidelines, see: "How to create a post?
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraSince you have already been in contact with the support team several times and have already received instructions from them on how to check your installation, it would be advisable to continue to contact the support team and carry out the investigations and instructions suggested by them. This would also avoid duplicate processing and allow targeted examinations of your installation that are not allowed here. After intensive contact and instructions from the support team, we will not make any additional recommendations here. The GDPR-compliant contact via email is only possible with the support, here in the forum only public posts can be made. Unfortunately, the strict regulations of the General Data Protection Regulation (GDPR) cannot be observed here in a forum. Thank you for your understanding
Many greetings
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