Cancelling membership for the VPN

Completed

Greg Sesny

• September 30, 2022 13:06

I am trying to cancel and get a refund but when I click on the link, the options appear on my screen for a second and then I get redirected back to the "support" page.  How can I cancel?

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• 

  pascha45

  • September 30, 2022 17:53

  Hello Greg,

  Please log in to your customer account with the email address that was used to order the license. Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. With correct login, the cancellation window remains open.

  Only with your access data, which you used when ordering, will your subscription be displayed and the cancellation screen will open, see: 
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  and will open for a refund, see:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here in the community, a public forum, we do not have access to your customer account. Questions about the license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice weekend

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• 

  pascha45

  • September 30, 2022 18:35
  • Edited

  Yes -1 No
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  Greg Sesny

  • November 09, 2022 13:46

  I have logged in with the email address where Avira has been sending emails and I still do not see any active subscriptions.  I paid with Apple Pay.  Is that why I am not seeing my subscriptions ?

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