Confirmation problem Anti-Virus Pro
Terminée
Paid for Anti-Virus Pro.
Subsequently stuck on this screen
The confirmation email has been removed for your security.
Got the invoice bur NO installation instruction mail
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Hello Stef,
Please never post your licence details and email addresses in a public forum. Please never publish confirmation emails.
Here you can find the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraYou have 2 e-mail addresses in your customer account. Please check (exactly) your e-mail address. Often, small mistakes in this important address have big consequences; the e-mail can only be sent to the address you have entered yourself.
Have you already checked your two deposited e-mail addresses for the paid Anti-Virus Pro that you have entered? Only with your access data, which you used when ordering, will your subscription be displayed and can be installed directly from your customer account under ABOS.Access to your customer account, this is only possible via the support team, we do not have access to your customer account here in the public forum.
Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".If something is still unclear, please let us know, we will be pleased to help.
Many greetings and a nice weekend
Note:
Your confirmation email contains your email address.
Your instructions for your installation are included in it.
We have removed (from this publicly accessible forum) this confirmation email with your email address and important reference number for your security.0 -
That's a catch22 situation. I can't contact support for premium customers : "You need an Avira license to make a support request." And I can't access my paid Avira license.... (I have only an invoice) => ??
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Hello Stef,
In the confirmation email submitted to us on 19/11/22, which we have removed for your safety, is the email address you should use to log into your customer account to use your subscription and contact support. We've already told you that!
As a user of Avira Premium products, you have the possibility to create a ticket via the support page at any time.We have already provided you with the Avira Community Guidelines.
You have all the important data, so we cannot understand your questions.
Here are the instructions for installing the purchased subscription:
How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | AviraMany greetings
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We are talking next to each other.
I haven't received any confirmation mail. You write that you removed the confirmation email but that was only a partial screenshot I sent you from my browser during the subscription process. I left the page open while waiting for the confirmation mail I never got. (the invoice I collected also was a download from the browser).The key is probably your reference to a second mail address. I can only assume that I mistakenly entered that during the subscription process for the paid product.
My only mail address is currently linked to the free Avira solution, so I cannot get access to the paid product support. (Hence the "You need an Avira license to make a support request." message).
In theory, all the information and communication linked to that 2nd (I presume erroneous) email address should be resent/linked to the original email address linked to my Avira account (which is the only one I can see, by the way, on MyAvira (https://my.avira.com/en/dashboard/my-account/tabs/security)
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