Requested to Cancel
Terminée
I reached out days ago and have yet to hear anything about a refund. I was forcefully charged because I was unable to login under my other email (which is now a paying account but no password or account is created for it). Community god, if you are out there, please refund the account associated with - a password reset Email address removed doesn't work because there was no account created for it despite it saying "email already in use" etc. No matter what I do, I can't login to cancel or stop a renewal. Also, I am hearing crickets from the customer service department (is it a long holiday?). It is almost impossible to reach you guys.
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Hello Brett,
Unfortunately, we can't understand your statements in this post. You have already received a reply here in this forum, see:
https://support.avira.com/hc/de/community/posts/15034520793361-Can-t-login-to-cancelYou have also contacted support.
You have already been informed that questions about the license can only be answered via email, according to GDPR. Furthermore, you have also been informed about the strict regulations of the General Data Protection Regulation, which we will adhere to.
You write:
(which is now a paying account but no password or account is created for it) ?
Each subscription purchased in the Avira Online Store is associated with a customer account, which is always associated with the email address used for the purchase and is automatically activated under it. The customer has direct access to his customer account already activated by Avira with his correct login (with the access data of the order and verification of his email address).
According to GDPR, questions about the license or payment processing can only be handled via your customer account by email by the support team.
In addition, it would be very helpful to process your request in 1 thread to keep the overview and not to refer again to answers that have already been given. Thank you for your understanding
Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
Please refer to the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Best regards
Note: Your personal data has been removed for your safety. Please never insert email addresses in a publicly accessible forum!
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pascha45 I'll try to make this is clear as possible. My UNT.edu email is a paying account, but it can't login to cancel or edit anything. I was charged on that email, but I want to cancel. I can't login on that email. I request password reset, the email never comes. Please tell me how I can cancel my subscription if I am literally unable to login? So that you aren't lost in translation, I'll say reiterate in your native language.
Mein UNT.edu email ist ein kostenpflichtiges Konto, aber ich kann mich nicht anmelden, um etwas zu stornieren oder zu bearbeiten. Diese E-Mail wurde mir in Rechnung gestellt, aber ich möchte stornieren. Ich kann mich mit dieser E-Mail nicht anmelden. Ich fordere das Zurücksetzen des Passworts an, die E-Mail kommt nie. Sagen Sie mir bitte, wie ich mein Abonnement kündigen kann, wenn ich mich buchstäblich nicht anmelden kann. Damit Sie sich nicht in der Übersetzung verlieren, sage ich „Wiederholen“ in Ihrer Muttersprache.
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我也是搜尋各個位置，卻也沒有任何可退款的位置，真是有夠差的服務系統，真懷疑你們的軟體真的能防毒嗎?
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Hello 翔 張,
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Also, we highly recommend reading our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
If anything is still unclear, please let us know, we will be pleased to help.
Kind regards
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