Avira Premium Test Abo

Terminée

Pavel Novak

• 25 juin 2023 11:45

I received two confirmations of my Avira Premium Test Abo, but my free Avira has not been upgraded. This now almost two months ago.

I am very disappointed. I don't want this Test Abo converted in a regular Abo.

Please advise.

Thank you.

Pavel Novak

Oui 0 Non

• 

  pascha45

  • 26 juin 2023 07:13
  • Modifié

  Hello Pavel, 

  Unfortunately, we can't follow your information about your concern, so we can't give you any advice.

  You are writing here in the Avira Community, a public forum. We have neither access to your customer account, nor to your installation.
  Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have multiple (!) email addresses in your customer account, including unverified ones. 
  Please log in to your customer account with your access data (email address and the password you have chosen for this subscription), with which you have previously ordered and purchased the subscriptions. There, everything about your orders is stored.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  In your customer account, you should have the 2 confirmations for the Avira Prime Test subscription. We have already described how to access your customer account.
  Your ...but my free Avira has not been upgraded.
  You should have a receipt for this upgrade order.
  Unfortunately, we cannot confirm what is not available. We do not have anything here.

  Your: I don't want this test subscription converted into a regular subscription.
  You can set up this yourself in your customer account:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Or see at the bottom of this side:

  

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT". Thank you for your understanding.

  Many greetings 

  Oui 0 Non

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