Refund
Terminée
Hello.
I had some sort of premium subscribtion being made 29.06.2023
Today I got billed 79,95 for 4 months(1 month was supposed to be trial) and there was no way of canceling it, can't make a refund ticket, can' see my purchase history. To talk to someone I need to pay again.
I have not used this product for so long cause I'm not using my pc anymore, and I tried canceling my subscription but I couldn't find it on my acc anywhere.
Now I'm 80 euro short and it's my last money till end of the month, I would love if someone from Avira will help me and give me a refund.
With regards
Ivan Mitrovic
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Hello Ivan,
You have stored 3 e-mail addresses in your Avira customer account. Please check whether you have correctly verified all of them. You have purchased an annual subscription, it does not matter whether you use it, your order will be made available to you according to your order.
Log in to your customer account with your access data (e-mail address and the password you have chosen for this subscription), after which your previously purchased subscription will be displayed under Subscriptions.Here you will find a description of how to cancel and refund your annual Avira Prime license:
We have also seen that you have already contacted Avira Support several times.
You will also find instructions on how to cancel your subscription at the bottom of this page:
Unfortunately, questions about your license or payment processing can only be processed by the support team via your customer account by email in a GDPR-compliant manner.
Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Best regards and have a nice Sunday
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But the problem is, when I click on refund link I immediatley get sent on support home page...
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Also that image you sent me, I don't see anything saying Cance Contratcs Here
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Hello Ivan,
You do not have to pay for requested help. You will be asked to pay for an Avira subscription that you have ordered and also received a receipt of the order via E-Mail with a reference number.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.We had already informed you about the registration process.
Again: Log in to your customer account with your access data (e-mail address and the password you have chosen for this subscription), after which your previously purchased subscription will be displayed under Subscriptions.
Again: You have stored 3 e-mail addresses in your Avira customer account. Please check whether you have correctly verified all of them.Is it possible that you don't remember your e-mail addresses and the passwords you created for them? Or do you not remember which of your 3 email addresses you used to order the subscription? We doubt that you have read and followed our instructions?
You have contacted the support again (5 x). Please stay with your support contact, also to avoid duplicate processing.
With your last 3 posts and the screenshot, it is proven that you did not log in correctly.
Many greetings and have a nice Sunday
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The problem is I only have 2 emails. I checked them and I don't see billing information on any of them.
This came on the one I'm currently logged on
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The 2 copies have been removed for security GDPR-compliant.
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That's all on the email I'm currently talking with you
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Hello Ivan,
We have removed your personal license information for your security. Please never post personal information in a public forum. (Reference number)
You have the explanation that there were difficulties with your payment details.Again: We do not have access to your account and your installation. Questions about your license and your payment can only be handled by the GDPR-compliant support via email. See the "Avira Community Guidelines" already available to you.
Avira is subject to the strict requirements of the General Data Protection Regulation, here the Avira Community will adhere to them.
Questions about your subscription or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. In this forum, only posts are to be posted, email contact is only technically possible via the support team in accordance with GDPR.
Only you have the necessary data for your order. We will close this post now. Thank you for your understanding.Many greetings and a nice Sunday
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