I don't have any subscriptions but the payment attempts keep going
Terminée
any accounts I have don't have subscriptions but they keep trying to take my money
how can i do?
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Hello Junhee Lee,
You have 3 e-mail addresses in your Avira customer account. Please check if all 3 of them are verified.
You have contacted the chat with a new email address. The digital assistant Mark pointed this out: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." He reminds you to log in correctly with the e-mail address you used to place the order.With another (2nd) e-mail address, you log in to the Avira Community, here in a publicly accessible forum.
Questions about your order or questions about your Avira licence and your installation can unfortunately only be processed by the Avira support team via your customer account in compliance with GDPR via email.
The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines: "How to create a Post? - Details matter".
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Have you deactivated automatic licence renewal in your active Avira account?
How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | AviraPremium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support-chat and (in some cases) telephone.
Best regards
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