How do I stop the auto-renewal of my subscription?

Terminée

A Kosuke

• 21 juin 2024 02:42

I was using the free version of avira, but switched to the paid version to recover my data since it was quarantined by avira.
However, I could not figure out how to recover the data, so I uninstalled and deleted my account.
Subsequently, the subscription auto-renewed and the money has been deducted from my account for two years.
Since I deleted my account, I cannot stop the subscription from the web page.
How do I stop the auto-renewal of my subscription?

Translated with DeepL.com (free version)

Oui 0 Non

• 

  pascha45

  • 21 juin 2024 11:33

  Hello A Kosuke,

  You are writing here in the Avira Community, a publicly accessible forum, an user2user forum.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.
  We do not have access to your Avira customer account, your Avira installation or your installed operating system. See the Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Deleting a customer account with an active licence is the worst solution. It is described by Avira in your customer account, see:

  My Avira account  ⇒ Data & Setting :

  Delete account
  You can delete your Avira account at any time. We will remove all of your data from our databases. This includes your purchase history, subscriptions, device information, etc. Keep in mind, you won't be able to recover any of it. By deleting the account, your installed Avira products will not be removed. Our Free products will still protect you.

  Each licence is immediately given the option of automatic licence renewal. This is automatically available to the customer and can be deactivated by the customer as desired. Reference is also made to this setting for automatic licence renewal, see:

  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have documents about the invoice that was created.  Your account has been debited, and you also have data available in the direct debit.

  Based on your order and the invoice, you have data on your licence. You can use the data provided to you to cancel your active licence.

  Best wishes and have a nice weekend 

  Oui 0 Non

Vous devez vous connecter pour laisser un commentaire.