Prime
Terminée
I bought prime for year. expires 12/2019
My account says I do not have a subscription. What is problem??
-
Hello David,
please check, if you are logged in in the correct Avira account. Could it be, that the license was bought with another email address?The license is always automatically activated to the mail address you type in on the buying process.
Best,
Dominik Klesel
Avira Customer Service Engineer
0 -
Hello,
I can't install prime. Why ? Il have only Avira freee sécurity
numéro de référence xxxxxxxxx
0 -
Hello Sylvie,
We have removed the reference number for your safety.
Unfortunately, you have not given any information about your OS and what difficulties you are having with the installation.
Below are some instructions to help you with the error description or the installation:
Issues with the installation – Official Avira Support | Knowledgebase & Customer Support | Avira
There are other language offers at Avira that you can use as a Premium customer with a valid licence:
The way to the customer account
- https://my.avira.com/de/dashboard/support/tabs/support
- Or
- https://support.avira.com/hc/en-us scroll down ⇒ Contact Avira
If something is still unclear, please let us know, we are happy to help.
Kind regards
0 -
Hello,
Today I agreed for 60 days trial, so I gave you my card number etc., but I wrote different (my second one) email... So I uninstalled everything (on my laptop and phone) and I installed everything once again... with correct new email which I gave you with my card..., (I also accepted this transaction in my bank, so everything should be fine), but it looks that you don't see it, because nothing has changed unfortunately... and I didn't received any email or message on my phone. So what am I supposed to do now??? Thanks for your answer.
Best regards,
DD
0 -
Hello Diana,
We do not really understand your information.
You have not entered any information about your installed OS.You cannot change the e-mail address you used when purchasing the license after you have placed the order. Your change of e-mail address does not change the access data to your activated subscription, the access data remains - the e-mail address used when ordering!
Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used during purchase and is automatically activated under this email address. Changes can be made via the support team.
How can I merge licenses in my Avira account? – Official Avira Support | Knowledgebase & Customer Support | AviraPlease log in to your Avira customer account with the email address you used when ordering the license.
Login to My Avira Account via the Avira website – Official Avira Support | Knowledgebase & Customer Support | Avira
After that, the ordered license will be displayed in your customer account at
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
and can be installed from there.You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data Protection Regulation GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail, GDPR-compliant. Thank you for your understanding.
If your ordered license is not displayed under the e-mail address used for the 1st order, the order process did not run correctly.
We regret not being able to help you check your license from a publicly accessible forum.
Best regards and have a nice weekend.
0 -
Hello Pascha45,
Thank you for your kind answer. I wrote here in public forum, becuase I was in a hurry and I wasn't able to find any email addresses to your support team. Can you give me the link please, where I can find it? Or just can you write it here? It would be very helpful. I had my Avira free version and there was that offer - 60 days trial, so I accepted it, but as I said --> I wrote my different email (my fault of course). Anyway, the proceed started and I was logged in my bank account to confirm Avira that it was my credit card... But becuase there are no emails (on both accounts) and I can't see this free subscription anywhere, so I'm very worried now that after 60 days I will be charged for this program, even though I don't have it... That's why I need to speak with someone from the support team. Thank you very much for helping me with getting touch with them.
Best regards,
DD
0 -
Hello Diana,
Thank you for your feedback.
Unfortunately, we can't help you to contact the support, we don't have access to your account, so we already told you. Below for further explanation of the community: Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
See: The Avira Community is not a way to contact our support directly.
We are an user2user forum, open to all - anyone can read here. We are subject to the strict requirements of the Data protection GDPR, to which we will adhere.
Personal data can only be exchanged with the support team via email in compliance with GDPR.
For this, the access to the support for premium customers via the customer account - only with correctly registered license - to contact directly:- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Again: If no connection is established, your inserted access data is not correct!
Only with the e-mail address of the order, concrete details and presentation of the reference number in the invoice for this order is access to the support possible or a refund can be initiated by yourself.
If you have received an invoice, you can use the reference number to cancel the order within a certain period and initiate a refund, see:
Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | AviraAs already mentioned, we unfortunately do not have access to your customer account, we have informed you again about the way to the support. Thank you for your understanding.
Many greetings and have a nice Sunday
0
Vous devez vous connecter pour laisser un commentaire.
Commentaires
7 commentaires