Is Avira really safe?

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Permanently deleted user

• 8 janvier 2021 01:02

Greetings,

Since no reply is given in the customer support to my case which I opened almost a week ago I would like you to know what happened to me.Upon opening 2 cases with no replies whatsoever I saw them checked as solved(no one talked to me ever or solve anything).The third is still opened but no replies were given to this day so my tone may seem a little disproportionate but given the lack of respect,I am being a gentleman.I copy my own words from my messages in customer support here,

It goes like this:

 

"Greetings, 
I am extremely unhappy with Avira and its support. I have mailed you some days ago and have not received an answer yet. 
The past week I have received 3 invoices of payments made to Avira through PayPal.I have a automatic subscription of 4,95 EUR monthly and payed it 3 times in a day. A day after ,it happened again, a fourth payment. I contacted you but no answer were given.

Today ,January was payed and I hope this stops immediately before a second payment for this month's is made. 
I have discovered a duplicate payment was made in October and in November it was made 3 times. 
I am extremely disappointed with Avira and I want that money back as well as stop any business with you next. You are draining my account slowly. If you don't manage this in 3 days I will open a dispute in PayPal . 
I will send  the PayPal receipts to all the payments I have done since day one with you and they are in Portuguese but google translator will do fine if you use it. 
A you can see I payed 2 times in October, 3 times in November and 4 times in December so this means I payed 6 x wrongfully and you owe me a total of 29,7 EUR. 
If the issue is a PayPal error which I doubt it is you should check with them but I have nothing to do with this. 
Best regards!”

I would like to see your thoughts on this...what can I do?

Thanx!

 

I have all the receipts from you and the double,triple,quadruple cash withdrawals you made from my Paypal since October.

A Antivirus company with security problems,perhaps? Seems like a fraud 

Maybe you could answer your clients fast enough before they cut your income?I want my money back!What are you waiting for to answer me?

 

Shame on you,not only for stealing your clients but mostly for treating them like they didn’t exist.Are we cows you milk and that’s it?

Oui 0 Non

• 

  pascha45

  • 8 janvier 2021 09:45

  Hello Roger,

  You have already had intensive contact with the support team and have already created 3 tickets there.
  It is regrettable that there is still no solution to your payments. But here in the community we do not have access to your account and cannot comment on your problem.
  We do not have access to your Avira account. Furthermore, we are not allowed to question personal data or to process personal data according to the Data protection GDPR.
  We are a publicly accessible forum, everyone can read the contributions posted here.
  However, we assume that you have entered your delivery address correctly in your PayPal details during the order process.
  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  We are a public forum, anyone can read the posts here. Unfortunately, personal data are forbidden here, but they are urgently needed for the verification of payment transactions.
  Please stay with your tickets created at the support and continue the correspondence via email to the responsible support team.
  Your annoyance is very understandable, but an intensive search will surely find a solution to the payments.

  Many greetings with best wishes for a correct payment processing

  Oui 0 Non
• 

  Voinea Floristeanu

  • 21 février 2021 18:45

  Me too I payed two times for one product buyed. Unfortunately ,Pay Pal said the transaction is correctly ,even they not ask me to authorization for payment...!!I think Pay Pal is guilty because not assured safety and don't ask our authorization for each transaction!!

  Oui 0 Non
• 

  pascha45

  • 21 février 2021 20:52
  • Modifié

  Hello Voinea,

  Did you add the delivery address to PayPal so that no new address has to be set up by PayPal?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please have a look at the information, maybe you will find your solution there.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have just seen that you have contacted the support-team and have already created a ticket there.
  From there you will get further information in your self-created ticket.

  Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Many greetings and have a nice Sunday evening

  Oui 0 Non

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