I need to contact Avira, yhere is a telephone number? or a chat?
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I need to contact Avira, there is a telephone number? or a chat?
I bought the most expensive version and the software just disappears after 3 weeks... I reinstalled the soft 3 times…after 2 minutes is disapearing
By email the Avira support is ...zero
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Hello Mineau Alexandre,
Here the community is a publicly accessible forum, personal data may neither be questioned nor processed here according to the General Data Protection Regulation.
In addition, we do not have access to your customer account, that is subject to the support team.We have seen that you have contacted support several times, created several tickets and already received instructions. Please stay with your request at the support, from there technical checks can be initiated to which we have no access here in the forum because of the GDPR. We thank you for your understanding.
Premium customers with valid license can contact the support team directly.
In your customer account under support the e-mail address and the phone number is displayed, here again:- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to "Contact Avira"
We regret that we cannot provide you with any further information from here.
If something is still unclear, please contact us again.
Best regards and have a nice weekend
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I need to speak with someone with Avira - your telephone on your webpage is a travel agent. I have paid $69.oo a month ago and cannot get support.
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Hello Patricia,
We don't really understand your information.
and cannot get support.
You have already initiated the process to contact the support team.
Here, the community is a publicly accessible forum, and Premium customers with a valid license cannot make phone calls or write e-mails here.
The support team is available for this purpose, here, only contributions can be inserted publicly. See the Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraSee also, as already described above your post.
The community is subject to the strict requirements of the Data Protection GDPR, no emails or phone calls can be made here, this is only possible via the support team.
We have seen that you have also contacted the support team and have already created a ticket there.
Please continue with your request to the support team and your ticket, unfortunately your request cannot be processed here according to your wishes. We thank you for your understanding.Many greetings
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HI,
HOW TO CANCEL PURCHASED ANTIVIRUS PRO , REFERENCE NR. 294292228 IF THERE IS NO ACTIVE SUBSCRIPTION ON MY ACCOUNT ? I REFUSE ALL CHARGES ON MY CREDIT CARD IN THE FUTURE !
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Hello Roxana,
See the answer in this post:
https://support.avira.com/hc/de/community/posts/4407542810129-disabel-subscription
Kind regards
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I have enter a ticket a month ago ?, and received no answer what so ever, Is there an way to contact a human being at Avira support ?
rgs
Ewa
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Hello Ewa,
Yes, you have asked a question to the support team 3 weeks ago and since 2 weeks the answer is in your ticket - this ticket created by yourself.
We do not really understand your question. Every subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used during the purchase and is automatically activated under it.
Please log in to your customer account with the email address you used when ordering. Premium customers with an active license can contact the support team directly via E-Mail, Telephone or Chat:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/de scroll down to Contact Avira
You are writing in a public forum, personal data cannot and must not be asked or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.
Please have a look at the ticket you created, there you will find the answer.If something is still unclear, please let us know, we are happy to help.
Best wishes and a peaceful pre-Christmas time
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my subscription was renewed on 3/20/22. my avira security software does not work now.
my reference number is 3xxxxxxx5
i need this issue to be solved or cancel my avira security software
George
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my ref#
4xxxxxxx3
it never works since I convert from the free version to regular one and now I got the mail ask me to renew the next year. is it a fishing website ?
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Hello 陶然 吳,We have removed your license information for your security.
As we told you on 07/30/2013, personal information about your license should never be posted in a public forum. We have also provided the Avira Community Guidelines for you to read about the community rules!Your question: "is it a fishing website ?"No, it is an invoice for your ordered license.Please take a look at the article we have already sent you on 30.07.23 in your request.
https://support.avira.com/hc/de/community/posts/17385861573649-Got-the-purchase-code-and-can-not-work-for-the-whole-year
Questions about your licenses can only be handled by the support team GDPR-compliant via email, which you have already contacted several times. It would make sense to continue contacting the support team, also to avoid duplicate processing. Thank you for your understanding.Many greetings0
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