No Resolution or refund for my new registration
Répondu
I am really appalled by such an unprofessional behavior from a reputed company like AVIRA.
I had paid my subscription yesterday and am yet to get my subscription activated.
Do not send me the standard reply . As per your platform , I am neither an existing Customer or a new customer although I paid for my monthly subscription. I am confused
Please do it ASAP.
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Hello Ray,
You had already reported difficulties in acquiring the license the day before. It is not quite understandable for us.
No resolution or refund for my new registration? See here:
Unfortunately, you have not provided any information about the license.
Have you been able to verify a charge of the license on your account, especially the correct e-mail address/delivery address, if you should have paid with PayPal?
If you have a charge, then you have also received information on the e-mail account with which the license was ordered. Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the e-mail address used for the purchase and is activated immediately.
Activate your Avira license – Official Avira Support | Knowledgebase & Customer Support | Avira
Please log in to your customer account with this important email address and your activated license should be stored under Subscriptions with note INSTALLATION.Questions about your license or Avira payment processing can only be handled by the support team via your customer account via email in accordance with GDPR. We have already described all this, we have neither documents about your licenses nor do we have access to your customer account. We are a publicly accessible forum.
Unfortunately, we cannot act. We regret not being able to provide you with further information, and thank you for your understanding.Greetings and have a nice day.
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