cancling the purchase

Terminée

Permanently deleted user

• 18 octobre 2021 00:20

hello guys 

i want to know how to cancling the purchase sorry for the asking this 

i wish someone can helping me

Oui 0 Non

• 

  pascha45

  • 18 octobre 2021 06:40
  • Modifié

  Hello nm m,

  Could it be that you mean cancelling, did we understand that correctly?
  Please describe it in more detail.

  Here you can find instructions
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know with exact details of your question, we will be pleased to help.

  Best regards,

  Note: We have just seen that you have contacted the support team and created a ticket there. You will receive further information in your ticket. Thank you for your understanding.

  Oui 0 Non
• 

  Permanently deleted user

  • 6 décembre 2021 15:57

  Yes I want to cancel the purchase.Avira is not what I want

  Oui 0 Non
• 

  Permanently deleted user

  • 6 décembre 2021 15:58

  Please cancle my  purchase        The email address has been removed      

  Oui 0 Non
• 

  pascha45

  • 6 décembre 2021 18:06

  Hello Doyle,

  Your email address has been removed for your security. Please never post personal information in a public forum.

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum in accordance with the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR: https://my.avira.com/en/dashboard/home 

  Thank you for your understanding.

  Here are the instructions for cancelling the license:

  Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here are the instructions for refunding the licence.

  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we are pleased to help.

  Best wishes and a peaceful pre-Christmas time

  Oui 0 Non

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