refund payments without my permission
Terminée
I want refunds of all euro 9,90 payments without my permission and in my account I haven't license, nothing!!
I have not subscription. I don't want pay!
The refunds have to make by paypal, where I pay!
My e-mail is E-mail address removed
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Hello FILIPPA,
We have removed your email address for your security. Please do not post any personal data in a publicly accessible forum, like the community here is.
Did you enter your shipping address when ordering through PayPal, see:
How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | AviraPlease log in to your customer account with the email address you used when ordering the licence. You have 2 e-mail addresses stored in your Avira customer account. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Questions regarding your licence or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with GDPR.
Unfortunately, we cannot make a refund, we are not authorized to do so, only the owner of the licence can do that.Have a look at the information, maybe you will find a solution there:
If something is still unclear, please let us know, we are happy to help.
Many greetings
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