Cancel subscription
Terminée
Hello. I have been billed for renewal subscription that I was not aware of. I have sent an email to paypal30-2@avira.com requesting it to be reversed.
I have since cancelled my subscription going forward but who can I liaise with to have the renewal subscription just made reversed please?
Kind regards,
Stewart
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Hello Stewart,
Please log in to your Avira customer account with the email address you used to order the license. You have 2 email addresses stored in your Avira customer account.
Did you enter the delivery address during the PayPal order process? See:
How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | AviraPlease have a look at the information, maybe you will find a solution there:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf something is still unclear, please let us know, we are happy to help.
Many greetings and have a nice Sunday
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This information is not helpful in the following scenario:
1 - Customer buys product ( for example a subscription)
2 - product does not appear on customer account AND customer has no other subscriptions
3 - therefore no support is available to the customer.
Avira has the money, customer has nothing and no way to discuss issue with Avira.
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Hello. I have been billed for renewal subscription that I was not aware of and I have my account deleted.
I want to cancel it I deleted my account and cant cancel the subscription myself
reference number: 335126437
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Hello. I have been billed for renewal subscription that I was not aware of and my account is deleted so I cant cancel it myself.
Can I get help on the steps to follow?
Reference number 335126437
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